Privacy Policy

Effective date: 01/02/2023

Natural Palate Health Clinic (referred to as "we," "us," or "our") is committed to protecting the privacy of individuals and complying with the obligations set forth in the Privacy Act 1988 (Commonwealth). This Privacy Policy outlines how Natural Palate Health Clinic collects, uses, discloses, and protects personal information for the purpose of providing support and services to our clients. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information Collection and Consent

1.1 Collection of Personal Information

Natural Palate Health Clinic collects personal information in relation to your healthcare and the support we provide. We obtain this information directly from you, but in some cases, we may need to collect it from someone else, such as a relative, case manager, or another healthcare service provider. We will only collect personal information with your consent, except in situations where your life or the life of another person may be at risk.

1.2 Purpose of Collection

We collect, hold, use, and disclose personal information for the following purposes: Interacting with you and providing information and support.
Carrying out transactions, such as processing payments received or making payments to you.

Assessing your eligibility for our programs.
Maintaining our business records.
Providing you with information about activities and events that may be of interest to you.
Complying with legal obligations.
Disclosing information with your consent.
Any other purpose reasonably expected and necessary for running our business.

2. Information Security and Disclosure

2.1 Security Measures

Natural Palate Health Clinic takes reasonable steps to ensure the personal information we collect, hold, and use is protected from misuse, interference, loss, unauthorized access, modification, or disclosure. We store electronic information on secure servers in controlled facilities in Australia and employ industry-standard security measures. Some facilities used may be located overseas.

2.2 Disclosure to Third Parties

We will not sell, share, or rent your personal information to third parties unless required or permitted by law, for a purpose you would reasonably expect, or with your consent. We may disclose your personal information to the following parties:

Service providers, including IT services, insurers, financial institutions, and mailing houses.
Related medical practices, companies, member organizations, and business partners.

Professional advisers, such as lawyers, accountants, and auditors. - Government, regulatory, and law enforcement authorities.
Your agents and representatives.

3. Access, Correction, and Accuracy

3.1 Access to Personal Information

You have the right to request access to the personal information we hold about you. To make such a request, please contact our Privacy Officer using the contact details provided in this Privacy Policy. We will respond to all access requests in accordance with applicable privacy laws. If we refuse access, we will provide written notice explaining the reasons for refusal.

3.2 Correction of Personal Information

We take reasonable steps to ensure the accuracy, completeness, and relevance of the personal information we collect, hold, use, and disclose. If you believe any of your personal information is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact our Privacy Officer. We will respond to all requests to correct personal information in accordance with applicable privacy laws. If we refuse to correct your personal information, we will provide a written notice explaining the basis for our refusal.

4. Website and Cookies

4.1 Use of Cookies

Natural Palate Health Clinic's website may utilize "cookies" to enhance user experience. These are small pieces of data stored on your hard drive that anonymously track website usage. Cookies help us analyze trends, administer the website, track user movements, and gather demographic data for aggregate use. You may choose to reject cookies, but this may limit your access to certain website features.

4.2 IP Addresses

We may collect and analyze IP addresses for trends, website administration, and demographic data. IP addresses are not linked to any personally identifiable information.

5. Marketing

5.1 Marketing Communications

We may use your personal information, including contact details, to provide you with information about activities and events that may be of interest or to seek support for our activities. If you do not wish to receive marketing communications from us, you may opt out at any time by contacting us using the contact details provided in this Privacy Policy.

6. Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice. The most current version of the Privacy Policy will be available on our website.

7. Contact Us

If you have any questions, concerns, complaints, or require further information regarding our Privacy Policy or the handling of your personal information, please contact our Privacy Officer: Shayne McCormick Email:natural.palate@outlook.com

Please allow reasonable time for us to respond to your inquiries and address any concerns you may have.

ABN: 12 721 786 609. Website: www.naturalpalate.com.au